NAME: Vicki Otis

NAME OF BUSINESS: American General Life and Accident

ADDRESS: 507 N. Main St., Franklin

PHONE NUMBER: 556-6347

E-MAIL ADDRESS: vicki.otis@agla.com

OPERATING HOURS: Dawn until 10 p.m.

NATURE OF BUSINESS: Financing, annuities, retirement life insurance, rolling 401Ks

CHIEF EXECUTIVE OFFICER: Scott German

YEAR FOUNDED: 1889

HOW’S BUSINESS GOING: Fantastic

ONE THING YOU WISH EVERYONE KNEW ABOUT YOUR BUSINESS: That we have life insurance you do not have to die to use

SOMETHING YOU OFFER THAT A CUSTOMER WON’T FIND ELSEWHERE: A long-term care, disability, chronic illness policy with a life insurance policy attached

ADVICE TO YOUNG ENTREPRENEURS: Protect your assets. No one else will

YOUR FIRST JOB: Waitress

YOUR ROLE MODEL (IN BUSINESS OR IN LIFE GENERALLY) AND WHY?: My grandmother. She taught me respect and accountability.

THE KEY TO A SUCCESSFUL BUSINESS IS: Treat your customers like you want to be treated.