Published 9:42 am Wednesday, February 20, 2013
Name of person featured: Courtney Roggmann, owner
Name of business: Solutions Travel
Address: P.O. Box 365, Windsor
Phone number: 242-0293
Operating hours: 5:30 to 9 p.m. Monday through Friday and 9 a.m. to 9 p.m. Saturday and Sunday
E-mail address: Courtney@solutionstravel.us or www.solutionstravel.us
Nature of Business: Travel agency
Year Founded: 2005
How’s business going: Business is great. So far, 2013 has brought us new clients and a lot of repeat business.
One thing you wish everyone knew about your business: Travel agents are not extinct. I am here to act as your personal vacation planner, to ensure you get the best price and have the best vacation experience possible.
Something you offer that a customer won’t find elsewhere: I work when most others don’t. Since I work a full-time job during the day, my office hours are at night, which is often more convenient for my clients. I also come to you for personalized planning services and document delivery.
Advice to young entrepreneurs: Nothing beats the power of a positive referral. Make every interaction a great one.
Your first job: Ace Hardware in Franklin
Your role model (in business or in life generally) and why: My dad, Robert Beale. He helped me start my business and taught me the importance of great customer service.
The key to a successful business is: Exceptional customer service and going the extra mile to take great care of clients.