Name of person featured: Bobby “B.J.” Boone Jr.

Name of business: Lowe’s

Street address: 1240 Armory Drive

Telephone number: 517-4000

Office hours: 7 to 9 a.m. Monday to Saturday, 8 a.m. to 7 p.m. Sunday

E-Mail address: bobby.boone@store.lowes.com

Nature of business: Home improvement

Manager: Tim Rice

Number of employees: 120

How’s business: Franklin Lowe’s is doing well. We are making progress even though at times it seems very slow.

Something you wish everyone knew about your business: Low prices and wonderful associates and managers with outstanding customer service

Something you offer that a customer won’t find elsewhere: We offer the best prices in town and will beat anyone’s price by 10 percent. We have professional installation for most projects.

Advice to young entrepreneurs: Make sure your customers come first before anything. Without them, you cannot be successful in business.

Your first job: Substitute teacher for Franklin Public Schools.

Your role model: My parents for being supportive and very loving

The key to a successful business is: Having great customer service