Dominion encourages customers to prep for hurricane season

Published 3:29 pm Wednesday, July 5, 2023

Getting your Trinity Audio player ready...

The Atlantic hurricane season began June 1 and runs through Nov. 30. Dominion Energy encouraged everyone in a June news release to use the opportunity to make sure they are prepared for the next storm, whenever it may come. 

“When a major storm hits, we work hard to keep the lights on and restore them quickly when power goes out,” said Jason Holland, Dominion Energy Virginia’s director of electric distribution operations centers and emergency preparedness. “Storm preparation is a year-round process for Dominion Energy. When one storm ends, we use lessons learned to prepare for the next one. We encourage all of our customers to get their homes ready as well.”

Here’s how everyone can prepare:

  • Know how to report an outage and track restoration.

There are three easy ways: 1) Dominion Energy mobile app; 2) Dominion Energy website; or 3) Call 866-DOM-HELP. For those who have not already done so, download the app before the storm comes.

  • Stay away from downed power lines. 

If anyone sees a power line low to or on the ground, report it by calling 866-DOM-HELP, and stay at least 30 feet away. The line could be energized and dangerous.

  • Charge your devices before the storm. 

Fully charge phones, computers and other electronic devices before a storm arrives. Consider purchasing portable batteries to extend the life of these devices.

  • Properly connect your generator. 

If you have a generator, make sure it is fueled, tested and properly connected before the storm arrives, and always operate it outdoors with good ventilation.

  • Prepare food, water and emergency supplies.

Before any storm, it’s always good to have bottled water and non-perishable food on hand, as well as emergency supplies such as flashlights, batteries, first aid kits and medications.

For more information and hurricane preparedness tips, visit report an outage, go to

About 7 million customers in 16 states energize their homes and businesses with electricity or natural gas from Dominion Energy, which is headquartered in Richmond. The company is committed to safely providing reliable, affordable and sustainable energy and to achieving Net Zero emissions by 2050. Visit to learn more.