Name: Rachel Elaine Ward

Address: 100 Fairview Drive

Phone number: 757-569-6175

Operating Hours: 8 a.m. to 6 p.m. Monday, Tuesday and Thursday, 8 a.m. to 5 p.m.

E-mail address: Rachel_Ward3@chs.net

Name of business: Southampton Memorial Hospital Rehabilitation Services Department

Your position: Physical Therapist assistant

Nature of Business: Family-style care that helps you live a better life with less pain and improved mobility.

Principle owner/manager and title: Community Health Systems Phil Wright, chief executive officer, and Dan Hoctor DPT, ATC, director of Rehabilitation Services

Year Founded: 1963

Prior Location: Same location since 1963, but will be moving our outpatient center shortly to a new location with 6,000 square feet of space

Number of employees: 12

How’s business: Great

One thing you wish everyone knew about your business: A caring related family environment

Something you offer that a customer won’t find elsewhere: A personal touch

Advice to young entrepreneurs: Love and treat others with care and they will do the same for you

Your role model (in business or in life generally): My mother and father

The key to a successful business is: Treat your employees like family and trust their work. A happy employee will care for patients and people with a positive attitude.