Name of Business: Ballance Restoration and Carpet Cleaning

Street address: 121 Commerce Park Road, Franklin

Phone number: 757-516-8888

Operating Hours: 8:30 a.m. to 4:30 p.m. Monday through Friday and 24-hour emergency service for water and smoke damage

E-mail address: ballancerestoration@hotmail.com

Nature of Business: Carpet cleaning and restoration

Owner: Hamilton “Bubba” Morgan III

Year founded: 1996

Prior locations: 400 E. Fourth Ave., Franklin

Number of employees: Six
How’s business: We have seen the effects of a declining economy, however, we are supported by our local customers and we have our sights on future growth.

One thing you wish everyone knew about your business: We can help when customers have fire and water damage or mold damage. They are allowed to make the decision of which restoration company they prefer and we accept insurance claims. You do have choice.

Something you offer that a customer won’t find elsewhere: We are
IICRC certified. We offer courteous and professional service performed by certified technicians who are up to date with products and techniques.

Your first job: Franklin Equipment Co.

The key to a successful business is: To believe in whatever it is you provide. Equip yourself with as much information about the field you choose. Always be professional, friendly and honest. Always look for ways to improve your service, products and techniques. Always treat your customer the way you want to be treated.