Name of person featured: Carolyn W. Bryant

Name of business: Century 21 Gold Market Realty Inc.

Street address: 1393 Armory Drive, Franklin

Phone number: (757) 562-2295

Operating Hours: 9 a.m. to 5 p.m. Monday through Friday or by appointment for after hours and weekends

E-mail address: carolynbryant@aol.com

Nature of Business: Associate real estate broker and sales associate

Principle owner/manager and title: Phyllis H. Mewborn

Year Founded: 1984

Prior Location: Fourth Avenue, Franklin

Number of employees: Nine sales associates

How’s business: Business has been affected by the current economy; however, we still have some activity. We are listing property and have had three closings this week, so business is not at a standstill. We are thankful for our customers and clients.

One thing you wish everyone knew about your business: Our office is like a family unit. We have a diverse group of individuals, but we all work together as a team. We are a “local” business, but have a huge support system in the Century 21 organization.

Something you offer that a customer won’t find elsewhere: Personalized service. You are never just a number at Century 21. Our success depends on customer referrals. When we do a good job for the customer, they will tell a friend. That’s the best kind of advertising you can have. It’s priceless.

Advice to young entrepreneurs: Set your goals, work hard — it will happen.

Your first job: When I was in high school, I worked in Rose’s Dime Store in Norfolk.

Your role model (in business or in life generally): My role model was my brother, Floyd Wills. He taught me everything I know about business. My father died at a young age, and he was more like a father to me than a brother. Floyd always gave me good advice and led by example.

The key to a successful business is: As Davey Crockett said, “Plan your work and work your plan.”