Name of person featured: Ken Sanders, pharmacy manager at Rite Aid

Name of business: Rite Aid Pharmacy

Street address: 1031 Armory Drive, Franklin

Phone number: (757) 562-7415

Operating Hours: 9 a.m. to 9 p.m. Monday through Friday, 9 a.m. to 6 p.m. Saturday and 10 a.m. to 6 p.m. Sunday In the pharmacy; 8 a.m. to 9 p.m. Monday through Saturday and 10 a.m. to 6 p.m. Sunday in the front stores.

Nature of Business: Pharmacy, health and beauty aids and personal needs

Year Founded: 1962

Prior Locations: Rite Aid is located in 31 states and Washington, D.C.

Number of employees: Rite Aid is a Fortune 500 company and is the largest drug store chain on the East Coast. Rite Aid employs approximately 109,000 associates.

One thing you wish everyone knew about your business: We offer a pharmacy delivery service and free Rx savings cards.

Something you offer that a customer won’t find elsewhere: Personalized customer service is our promise to every customer. We are committed as a team to live up to our slogan, “With us it is personal,” and to serve our purpose to help people lead healthier, happier lives. One example of this is our giving more health and savings cards for seniors and our Rx savings cards.

Advice to young entrepreneurs: Success requires a lot of commitment and hard work. Nothing comes easy. You must persevere.

Your first job: I was a caddy at a golf course and worked in the lawn service business and customer service industries.

Your role model (in business or in life generally): My parents, who are very successful in the retail industry

The key to a successful business is: You must put the customer first and make them your No. 1 priority.