Name of person Featured: Cindy Ferguson

Name of Business: Travel Dreams Inc.

Address: 1200-F Armory Drive, Franklin, in front of Domino’s Pizza

Phone number: 569-9250 or (800) 868-1069

Operating Hours: 8:30 a.m. to 5 p.m. Monday through Friday

E-mail address: travel@cindystraveldreams.com

Nature of Business: Full service travel agency/tour operator

Principle OWNER: Cindy Ferguson, (pictured)

Year Founded: 1985. We were formerly Art Jones Travel of Franklin. In 1999, Cindy purchased the agency and renamed it Travel Dreams.

Number of employees: Three full-time inside sales and two outside sales employees

How’s business? Very, very busy since we came back from the Christmas holidays

One thing you wish everyone knew about your business: Our service is free

Something you offer that a customer won’t find elsewhere: An agent actually answers our phones. You won’t talk to a machine during office hours.

Advice to young entrepreneurs: Go to school and get good grades. Be honest, dependable and willing to work

Your first job: JCPenney in Richmond

Your role model: Oprah Winfrey

The key to a successful business is: Treat everyone with respect and “love what you do.”