Dail’s Home Center — True Value
Published 9:05 pm Tuesday, December 9, 2008
Name: Mary Ann Hancock (pictured)
Name of Business: Dail’s Home Center — True Value
Address: 1221 Armory Drive, Franklin
Phone number: (757) 562-6143
Operating Hours: 7 a.m. to 8 p.m. Monday through Saturday; Closed Sundays
Title: Sporting goods manager
Year Founded: 1989
Number of employees: 27
How’s business? Better than last year
One thing you wish everyone knew about your business: We carry live bait for fishing, as well as a full line of bait and tackle. We also carry Wall hunting clothes, LaCrosse boots, tree stands and hunting supplies.
Something you offer that a customer won’t find elsewhere: One-on-one personal service. We greet every one of our customers at the door with a smile.
Advice to young entrepreneurs: Be friendly and honest. Be willing to go beyond to serve your customers. That’s a must in any business.
Your first job: I was a waitress at the Lighthouse Restaurant in Virginia Beach.
Your role model (in business or in life generally): My husband, Rusty — his kindness and honesty is something I’ve always admired. He’s a wonderful person and I look up to him. He’s my best friend.
The key to a successful business is: Find out what your customers’ needs are and meet them. If I don’t have it , I’ll make every attempt to find it.