Name of Business: Bronco Federal Credit Union

Address: 135 Stewart Drive, Franklin

Phone number: 569-6000

Operating Hours: 8 a.m.-5 p.m. Monday through Friday; 9:30 a.m.-5 p.m. Wednesday; Drive-Thru open on Fridays until 6 p.m.

Web address: www.broncofcu.com

Nature of Business: Finance

NAME AND title: Shannon Hopko, member service representative (pictured)

Year Founded: 1941

Number of employees: 72 and growing

How’s business? We serve more than 15,000 members daily, and our assets base is more than $191 million. So, business is good.

One thing you wish everyone knew about your business: Our field of membership has grown. If you live in, work in, regularly conduct business in, worship in or attend school in one of our membership areas, Bronco is able to serve you and your immediate family. We have five locations, three in Franklin.

Something you offer that a customer won’t find elsewhere: A credit union is a not-for-profit, cooperative financial institution that exists to serve the financial needs of all its members. When you join Bronco Federal Credit Union, you actually become an owner and you participate in a unique system of mutual benefits.

Advice to young entrepreneurs: Even though the current economic times are turbulent, there are still sound and stable financial institutions such as Bronco.

Your first job: A cashier at a small local grocery store

Your role model (in business or in life generally): My parents taught me strong work ethics and the ability to balance family and work.

The key to a successful business is: Providing exceptional member service at all times. If you treat people well, they will repay the favor.